FAQ
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HELPING YOU FIND A PLACE AT NORTH ATLANTA
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Q: I click “On Line Giving” and nothing happens?
When you click, a new browser window should be opened. If you are using a pop-up blocker such as the Google Toolbar, Norton Security, or Pop-Up Stopper, the window will not open. Most tools will allow you to permit pop-ups on a specific web site. In order to use the Giving area, you will need to allow pop-ups within NACofC.org.
Q: Is there any charge to me from my bank to give on line?
No. Electronic funds transfers carry no bank fees.
Q: Can I designate my giving on line to a specific fund?
You can designate giving to Ministry Contribution, FEC Building Fund, or the Global Missions.
Q: Is my checking account information saved on church computers?
No, your financial transactions are handled by companies specializing in secured transactions and your data is not saved on church computers nor viewable by any church personnel.
Q: Can I use by debit card?
No, we have chosen to accomplish on line giving only thru electronic funds transfer directly from checking accounts.
Q: Why can’t I give using my credit or debit card?
We chose to set up on line giving through checking accounts’ electronic funds transfer rather than credit/debit card for two primary reasons:
- With electronic transfer, your entire gift goes to the church. When using a credit or debit card, as much as 4% of your gift would go to the credit/debit card company.
- Although many pay off their credit cards each month, many also do not. We didn’t want to potentially put someone in the place of going in debt and paying credit interest on gifts given to the church.
Q: When I set up my log in and password, why do I have to wait before I can access my records?
The wait time is for your security. Church office staff manually verifies each new enrollee with the request for access to clear your request.
Q: How can funds be withdrawn directly from my checking account?
Only with your authorization. No one can deduct money from your account automatically unless you specifically authorize it.
Q: Are electronic contributions risky?
No. An electronic contribution is safer than writing a check, and it can´t be lost, stolen or destroyed in the mail. All Electronic Fund Transfer (EFT) transactions are governed by strict national rules and guidelines and those set up for North Atlanta are handled by a national company specializing in bank transactions. Over four billion EFT transactions are processed annually in the United States.
Q: Who will be able to see my contributions?
Contribution amounts will continue to only be viewed by the select accounting staff that has maintained the records in the past. No church staff can view your checking account information and your personal financial data is not maintained on computers within the church building.
Q: Explain the ‘Contribution History’ chart I see when on line in my account:
Attributed to - Household member the contribution was assigned to
Designation - Fund the contribution was assigned to
Date - Date of receipt of check or date contribution withdrawn from checking account
Account Ref - Check number or on line contribution notation
If items are attributed to incorrect funds, or designation, contact the church office for a change to be made.
E-mail Linda Lindsay at the church office or call her at (770-399-5222).
Q: When would this automatic contribution be deducted from my account?
On the signup screens, you can specify whether you want your contribution made one time, weekly, semi-monthly, monthly or as designated. Transactions may be set for any day of the week. When the date you have selected falls on a weekend or holiday, the transaction will occur on the next banking day.
Q: Can I test this by giving one time?
Yes. You may test On line Giving by selecting "One Time" in the frequency drop down box in Step 3 of the signup process.
Q: If I don´t write checks, how do I keep my checkbook balance straight?
Your contribution is made on a pre-established day, so you can deduct it from your check record then.
Q: What if I don’t have funds in my checking account one week?
You can go into the web site at any time and change your contribution amount as well as when it will be deducted from your checking account or stop it from being deducted.
Q: How can I keep a record of the amount I have contributed?
Your bank statement will include an itemized list of automatic gifts given from your account. We will continue to provide you with a personal giving statement for your tax records and you can always access your giving records on www.NACofC.org.
Q: Can I give electronically to the FEC building fund?
Yes, on step three of the signup process, select FEC Building Fund.
Q: What if I change banks or accounts or want to change the amount of my contribution?
You can change your giving choices at any time through the "My Giving" tab of the homepage when you are logged in to www.NACofC.org.
Q: Who do I talk to if I have more questions or a change is needed?
E-mail Linda Lindsay at the church office or call her at (770-399-5222) and she’ll be glad to answer any other questions you may have.
